HR / Operations Support
Use your designated internal HR or operations support channel for attendance corrections, shift allocation questions, leave / absence clarification, and policy workflow issues.
Channel: [To be configured by Alinea Healthcare]
Mobile App Instructions
Employees use the mobile app only in this launch release. Employee web login is not enabled at launch.
- Use your issued employee credentials in the mobile app.
- Mark check-in and check-out from authorised client locations only.
- Raise missed punch or location mismatch issues through HR / Operations support.
IT Support
Use the internal IT support process for login failures, mobile app technical issues, location service errors, and system access concerns.
Channel: [To be configured by Alinea Healthcare]
Escalation Process
- Raise the issue through your assigned HR / Operations or IT support channel.
- Share employee ID, location, shift context, and relevant attendance timestamps.
- Follow your location escalation matrix for unresolved or urgent issues.
Phone support line (existing): +91 89284 92411